Your account may be placed in a "restricted" state if you break the rules severely enough to require a timeout from the community. Some restrictions occur automatically and may be lifted without issue if found to be erroneous.
When your account is restricted, the following features are disabled or limited:
First of all—don't panic! Some restrictions may be erroneous, and in such cases, a simple email to support@somtum.fun is enough to have the issue resolved.
All restriction-related queries are handled exclusively via email. Contacting staff members directly or creating support tickets regarding your restriction may negatively impact your appeal status if done persistently.
For a faster response, join our Discord server (somtum.fun) and open a support ticket.
If you are unsure why you were restricted, you can send an email to request clarification. If the restriction was an error, it will be resolved promptly. Otherwise, follow the guidelines below to proceed.
Common reasons for restrictions include:
Other cases may lead to restriction at the discretion of the support team.
If your restriction was not erroneous, you will need to wait a cooldown period before appealing. This period allows you to reflect on your actions and demonstrate good behavior. You can email support@somtum.fun to ask when your cooldown ends.
Offense | Cooldown Period | Notes |
---|---|---|
Cheating (first offense) | 3 months | Full profile wipe applied |
Cheating (second offense) | 12 months | Full profile wipe applied |
Multi-accounting | 2 months | Additional accounts permanently disabled |
Account sharing | 2 months | Affected accounts receive the same penalty |
If you break additional rules while restricted, your cooldown will reset from the date of the new offense.
Once your cooldown expires, you may send an appeal to support@somtum.fun. Appeals are typically reviewed within a week. If you don't receive a response, you may send a follow-up email.
For a faster response, join our Discord server (somtum.fun) and open a support ticket.
When submitting an appeal, please include the following:
If your appeal is denied, it may be due to:
If you believe your appeal was unfairly denied, you may request a second review by emailing appeal-review@somtum.fun with the following information:
Appeal reviews do not guarantee unrestriction but provide a second opinion on your case.
If you have any questions regarding restrictions, appeals, or cooldowns, contact support@somtum.fun for assistance, or for a faster response, join our Discord server (somtum.fun) and open a support ticket.